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Schedule

Click here to view the digital version of the SYTA Summit Program!

Wednesday,  January 17
Summit attendee arrivals to San Jose International Airport (SJO)
11:00 am – 8:00 pm Registration Espejo Antiguo
12:45 am Attendees Meet for Tour Departure Marriott Hotel Lobby
1:00 pm – 6:00 pm Pre-Summit: Corso Lecheria (Farming Culture) Tour (separate fee)
8:00 pm – 10:00 pm After Glow with Hors D’oeuvres
Pool Terrace Lower Area
Thursday,  January 18
6:00 am – 8:15 am Breakfast on Own
Hacienda Kitchen Restaurant
7:30 am – 6:00 pm Registration Espejo Antiguo
8:00 am – 8:30 am Morning Mimosas & Sponsor Setup JVC Ballroom E-H
8:30 am – 10:00 am Ice Breaker featuring the Sponsor Showcase JVC Ballroom E-H
10:00 am – 10:15 am Coffee Break Ballroom Foyer
10:15 am – 11:00 am Welcome Remarks JVC Ballroom A-D
11:00 am – 11:15 am Break
11:15 am – 12:15 pm Education Session: Discover the 3 “Hidden” Mistakes Tour Operators and Suppliers Make that Inhibit Their Business and How to Transform Them into Areas of Distinction PART 1 JVC Ballroom A-D
12:15 pm – 1:45 pm Lunch with Ignite Presentations JVC Ballroom E-H
1:45 pm – 2:00 pm Break
2:00 pm – 3:00 pm Education Session: Story Telling to Increase Your Business JVC Ballroom A-D
3:00 pm – 3:15 pm Coffee Break Ballroom Foyer
3:15 pm – 4:15 pm Education Session: Deeper Dive Into Travel Insurance
JVC Ballroom A-D
4:15 pm – 4:30 pm Break
4:30 pm – 5:45 pm Open Forum with Speakers  JVC Ballroom A-D
7:00 pm – 9:30 pm Reception & Dinner Porte Cochere
Friday,  January 19
6:00 am – 9:00 am Breakfast on Own  Hacienda Kitchen Restaurant
7:30 am – 5:30 PM Registration Espejo Antiguo
8:00 am – 9:15 am Tour Operator Roundtables  JVC Ballroom A-D
9:15 am – 9:45 am Coffee Break Ballroom Foyer
9:45 am – 10:45 am Education Session: Discover the 3 “Hidden” Mistakes Tour
Operators and Suppliers Make that Inhibit
Their Business and How to Transform
Them into Areas of Distinction PART 2
JVC Ballroom A-D
10:45 am – 11:00 am Break
11:00 am – 12:15 pm Education Session: Risk Management and Key Legal Issues JVC Ballroom A-D
12:15 pm – 1:30 pm Lunch with Ignite Presentations JVC Ballroom E-H
1:30 pm – 1:45 pm Break
1:45 pm – 2:45 pm Education Session: Crisis Communications: Time to Dust Off the Plan JVC Ballroom A-D
2:45 pm – 3:00 pm Coffee Break & Banana Split Tico Style Ballroom Foyer
3:00 pm –  4:00 pm Education Session: Surviving a State Audit! JVC Ballroom A-D
4:00 pm – 4:15 pm Break
4:15 pm – 5:30 pm Education Session: SYTA’s Safety and Certification Program JVC Ballroom A-D
5:45 pm – 6:15 pm Sponsor Forum JVC Ballroom A-D
6:30 pm – 9:30 pm SYTA’s Margaritaville Reception & Dinner  Palm Tree Lawn
Saturday,  January 20
6:00 am – 8:00 am Breakfast on Own Hacienda Kitchen Restaurant
8:15 am Group Photo Palm Tree Lawn
8:45 am Attendees Meet for Group Departure Marriott Hotel Lobby
9:00 am – 9:30 pm Group Excursion: Doka Estate Coffee Plantation, La Paz Waterfall & Gardens and El Corso

Return transportation will depart at 7:30 PM
and 8:30 PM

Sunday, January 21
6:00 am – 10:00 am Breakfast on Own Hacienda Kitchen Restaurant
Airport Departures Marriott Hotel Lobby
7:15 am Attendees Meet for Post-FAM Departure Marriott Hotel Lobby
 7:30 am Post-FAM: Visit Arenal (separate fee)
 7:45 am Attendees Meet for Service Project
Departure
Marriott Hotel Lobby
8:00 am – 7:00 pm Post Summit: Helping Hands Service Project

 

“Not only does a SYTA Summit allow ample time for senior executives and business owners to network and attend educational sessions, it always takes place in an interesting, relaxing setting before the student travel season gets really busy.”

Dan Kellerd, Executive Vice President, WorldStrides

“The best part of a SYTA SUMMIT is that it provides the opportunity for travel professionals to meet in a conversable setting without the pressure of a 7 minute meeting or have to deal with the barrage of conference masses. Every tour operator has unique abilities, and since I am a big proponent of partnerships, SUMMIT becomes an ideal network to forge plans for new and exciting joint ventures.”

Dr. Michael A. Mazzarisi, President, Performing Arts Consultants

“To me, SYTA Summit is the most valuable conference that I attend. I always find the educational seminars very useful and because it is a smaller, more intimate conference, you get to build a much deeper relationship with the sponsors. This is also the only conference that I have ever really had the opportunity to get to know other attendees. I absolutely LOVE SYTA Summit!”

Kara Mihalevich, Group Travel Coordinator, Adventure Student Travel, LLC

“SYTA Summit provides an unique opportunity to get up close with my SYTA partners and many of our buyers. The environment lends itself to a causal, natural environment – no pressure just building my network!”

Tara Hippensteel, Director of National Tour & Travel, Hard Rock Café

“SYTA Summit has been an invaluable resource for both personal growth and building partnerships with other tour operators and vendors that has helped strengthen our business.”

Steve Maehl, Vice President, Global Travel Alliance

“The Summit is great. I Love the destinations we have visited and the size of the event itself. There is a real opportunity at Summit to spend quality time with all of the attendees and in a relationship based business, that time is everything.”

Bob Hofmann, Vice President, Broadway Inbound

SYTA Strategic Partners